How do I import products from my supplier?

This guide walks you through the process of importing a supplier's products into your ecommerce platform.

Configuring Product Export Settings

Before importing products, configure your supplier’s export settings:

Review and adjust the product export settings:
1. Set retail prices on export to - Which price should Mothership use as the retail price when it creates a product in your store?
2. Automatically adjust retail prices to mirror supplier's retail prices? - Should mothership update the retail price of a product in your store whenever the retail price of the product in the supplier store changes?
3. Sync inventory? - Should mothership update the inventory counts in your store to reflect the inventory counts in your supplier's store?
4. Automatically reconnect disconnected products when they are made available again? - Mothership will automatically reconnect products that have been disconnected from your store if they are made available again from the supplier.
Save your changes.

While still on the supplier's configuration page, click on View supplier's product.

Find the specific product you wish to import by typing the product name on the search bar.
Select the product to go to the product 's configuration page and click Export or Reconnect
- This would be what the status would look like after you export the product.

To import all available products into your store:

The system will queue and process all available products based on your supplier’s export settings.
Once complete, review the newly created products in your ecommerce platform.

When importing products, you will see status indicators in two areas:

Displays the overall connection status of a product, last sync time, and other relevant information.

A selected product can be in one of the following states.

STATUS	DEFINITION
Connection status:
Not Connected	No active mapping exists between the selected product's variants and retailer-platform variants. This may be because the product has never been exported or was previously disconnected.
Partially Connected	Some but not all selected variants are mapped to retailer-platform variants. This can happen if new variants were created post-initial-export and are not yet linked, or if an invalid source variant prevents mapping.
Connected	A 1-to-1 mapping exists between the retailer platform's variants and the supplier’s variants. Mothership is actively managing and accepting orders for these variants.
Error	An issue occurred that prevented successful mapping
Suspended	The product has been suspended by the retailer's ecommerce platform because it has violated the platforms terms-of-use in some way.
Inventory status:
In stock	The product is available for sale.
Out of stock	The product is currently unavailable.
Supplier product:
Valid	The product has all of the information Mothership requires
Invalid	The product or variant are missing required information.

Indicates the connection statuses of individual product variants to corresponding variants in your ecommerce store.

STATUS	DEFINITION
Connected	The variant is successfully linked between the supplier and retailer.
Not Connected	The variant is not linked.
Error	Mothership does not have enough information to determine the connection status.

Note: Mothership requires all products to have a title, image, and description. Variants need to have a unique SKU, non-zero price, and a weight.

If you have any questions or encounter any issues during this process, please reach out to support@mothership.fm.