Supplier: How do I cancel an order?

This article will provide a detailed step-by-step procedure for requesting and processing orders related to cancellations of supplier.

Processing the Cancellation Request

Mothership will process the cancellation request and notify the supplier via email.
The supplier then has two options:
1. Approve the Cancellation – The order is canceled, and Mothership will not process it further. Importantly, the supplier must also cancel the order in their e-commerce platform to prevent fulfillment.
2. Reject the Cancellation – If the order has already been fulfilled or cannot be canceled, the supplier can reject the request.

IMPORTANT NOTE:

If the supplier approves the cancellation, they must also cancel the order in their e-commerce platform.
Canceling the order in Mothership does not automatically cancel it in their e-commerce platform.
If there is an underlying financial transaction between the supplier and the retailer, Mothership will issue a refund, void an authorization, or cancel the charge.
If Mothership does not manage the order's financial transaction, the retailer and the supplier must manage any refund outside of Mothership.

If you have any questions or if you run into any issues, please don't hesitate to reach out to support@mothership.fm.