Managing Account Users

This article will guide you to manage user accounts within your workspace, including adding new users, assigning roles, and deleting user accounts.


Account Settings

  1. Sign in to your workspace
  2. From the Dashboard, go to Settings

  1. The window will show the My Account section which contains the information related to the currently signed-in user. This section also allows you to manage your own log-in information.

Managing Users

  1. From the Account Settings, go to Users. You will see a list of users that have access to your portal.

NOTE: This section is only accessible f you are signed in as an Admin user.

Type of Users:

  • Admin - can manage account users, integrations, and subscriptions.
  • Standard - can only handle the product and order synchronizations.

Adding New User


  1. Click on New User

  1. Enter the new user's email address
  2. Choose whether the user will be a Standard or an Admin user.
  3. Hit Create user

The system will send a password reset email to the email address. The user must reset their password to complete the registration and gain access to the workspace.

Deleting a User


  1. Select a user from the list and click Manage
  2. From the user profile, click Delete

IMPORTANT:

  1. There must always be at least one admin user assigned to the account.
  2. If you try to delete or change an admin user to a standard user when there are no other admins, you will receive an exception message.
  3. If you attempt to delete the last remaining admin account, you will also see an exception message.
  4. Deleting a user will prevent them from accessing Mothership.

If you run into any problems during this process, refer back to these steps to ensure proper management of user roles and accounts.

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